Kill Yr Silos: EP06 - McBride’s Keys To CS Success

Stephen and I have worked together many times and I’ve always enjoyed how he posited himself as a generalist with highly specific job duties. Learn how Hubspot does RevOps and how customer experience places a key role in that function.

In this episode, Jason talks to former Go Nimbly-er and present Customer Success Manager at HubSpot, Stephen McBride about: -Why trust is such an important part of operational success -What the industry is getting right & wrong about RevOps -How HubSpot runs their revenue team