Frameworks

Prioritize ops work by the gaps your customers feel, not the pain your teams feel.

Ops teams fix problems from intuition, from experience, or from the customer's gaps, and the third is the one worth reaching.

Every go-to-market goal comes down to one of four levers: volume, value, velocity or conversion.

Five symptoms that tell you your revenue teams are working next to each other instead of with each other.

Four depths of go-to-market collision, from a process fix to a change in what business you're in.

Every give is a trade: when you offer something, ask for something of equal weight back.

A four-quadrant way to decide what deserves attention now, what deserves a plan, what can be handed off, and what should stop.